Dear PatientKeeper Customer,

As the COVID-19 global pandemic upends life and strains our health care systems, physicians, nurses, and other healthcare workers are showing their heroism as never before.  We are extraordinarily proud of all physicians, nurses and staff who have stepped up to meet the ever-changing demands that this crisis brings. 

We would like to offer our help in any way that we can.  Below is a list of services that we are offering free of charge to existing PatientKeeper customers in support of COVID-19 efforts.  If any of these modifications or others are of interest to you, please notify your Customer Success Manager.  We will work diligently to ensure that requested modifications are quickly deployed:

Available PatientKeeper Services

(free of charge to existing customers)

Applicable Customers

Addition of new ICD10 codes to support COVID-19

All

Addition of link to CDC information in PatientKeeper portal

All

Addition of new patient care locations for COVID-19 patients

All

New reporting to utilize ICD-10 or CPT codes to track COVID-19 patients

All

Display patient email in PatientKeeper for telehealth communications

All

Addition of new CPT codes to support COVID-19

Revenue Cycle

Addition of new modifiers and service sites to support telehealth

Revenue Cycle

NoteWriter template changes to support COVID-19 patients and telehealth

Clinical

Mapping of lab normalcy status for "presumed positive" abnormal status

Clinical

Addition of COVID-19 specific order

Clinical

Modification to order sets for COVID-19 patients

Clinical

Modification to medication fields for COVID-19 medications

Clinical


We wish you safe health during this difficult time.


Phil Gaudette
Vice President of Services

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Employee Software Coaching

Our unmatched expertise in software coaching helps increase end-user proficiency and productivity, which in turn leads to overall business success.

Our unmatched expertise in software coaching helps increase end-user.

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